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Low-cost airlines: They changed the world -- but what next?

发布人:小蓝     发布时间:2016-08-31 15:19
The pioneers of low-cost air travel took the industry by storm.
But now, when nearly half of air journeys in Western Europe and the U.S. are on budget carriers, is there room left for growth?Across the world, low-cost airlines have become not only a fixture of the travel industry but an essential element of contemporary life.The first budget carriers shook up a market that was ripe for disruption after decades of over-regulation, lack of competition and growing costs.But now the market has matured, is a long-term balance between low-cost and legacy airlines possible?It's a conundrum that may well redefine the air travel experience for years to come.
The pioneers of low-cost air travel took the industry by storm.
But now, when nearly half of air journeys in Western Europe and the U.S. are on budget carriers, is there room left for growth?Across the world, low-cost airlines have become not only a fixture of the travel industry but an essential element of contemporary life.The first budget carriers shook up a market that was ripe for disruption after decades of over-regulation, lack of competition and growing costs.But now the market has matured, is a long-term balance between low-cost and legacy airlines possible?It's a conundrum that may well redefine the air travel experience for years to come.
Meeting in the middle
For a while after budget airlines emerged it was easy to draw a line between low-cost and full-service network airlines, since each offered a distinctive value proposition.Low-cost carriers stripped their product to the bare minimum: a single cabin where all seats were the same, no free food, no free baggage allowance, no flight connections.In fact, they got rid of virtually all non-essential extras and frills.This practice, called "unbundling," makes it possible to fly from A to B for ridiculously low prices, while more comfort-conscious passengers have to pay for any additional services.Meanwhile, legacy carriers found it increasingly difficult to change their cost and operational structures fast enough to face such formidable cost-killers.Instead, they retrenched to areas of business that were safer from low-cost competition: the corporate market and long haul.That market split isn't necessarily the end of the story.The competitive landscape is, again, changing fast.
Pere Suau-Sanchez, from the Centre for Air Transport Management at the UK's Cranfield University, says the recent economic crisis has acted as a catalyst for upheaval.Low-cost airlines have tweaked some elements of their business model in order to encroach on markets that've so far been the preserve of legacy carriers."We have seen how in Europe low-cost airlines such as Ryanair have dropped routes to low-margin secondary cities and started to fly to major airports in an attempt to move upmarket," Suau-Sanchez says."At the same time, cost-cutting businesses, particularly small and medium sized firms, have eagerly embraced low-cost air travel."One by one, many of the dogmas of the low-cost airline industry have been cast aside.What the industry is witnessing is a significant shift in the business model of some low-cost airliners, to the point that many in the industry talk already of a new type of airline.Enter the "hybrid" carrier: halfway between the pure no-frills low-cost carrier and the traditional full service airline.Chasing the business traveler
For example, many low-cost airlines have gone through a re-bundling exercise.Instead of buying services one by one, passengers can now opt for branded fare packages, each including a range of services -- better seats, larger baggage allowance and lounge access -- that are more typical of full-service carriers, but still quite competitively priced.With business customers in mind, low-cost airlines have also begun selling tickets through the global distribution systems (GDS), that are used by many corporate buyers.Some budget carriers have even launched their own loyalty programs.All this has, obviously, put extra pressure on traditional airlines, that depend on short-haul operations to feed their usually more profitable long-haul routes.
In the face of this challenge full-service airlines have adopted different strategies.Some large airline groups launched their own low-cost subsidiaries to compete head-on with low-cost airlines.This is what Air France-KLM has done with Transavia and Lufthansa with Germanwings and Eurowings.They've also been busy further segmenting passengers well beyond the classical business-economy class divide.We're not talking just of the introduction of a premium economy product, but of a multi-tiered branded fare structure within economy class itself.
This way full-service airlines are able to offer competitive entry-level fares with no frills attached.Flying on a full-service carrier no longer guarantees a free hot meal and a generous baggage allowance.The result has been a convergence of sorts.Whereas the uppermost service level on a low-cost airline may end up resembling that of business class, the most basic fares on legacy carriers may buy a level of service that's pretty much indistinguishable from that of a budget carrier.
 
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